Delete your WingaPrime account

1. How to ask

• In the WingaPrime Studio app: Zaidi → Futa akaunti. Type your shop name and send.
• On the website: sign in at studio.wingaprime.co.tz → Mipangilio → Futa akaunti.
• By email: write to support@wingaprime.co.tz from the email or phone number of your account, with the subject "Futa akaunti" and your shop name.

2. What happens next

• We confirm that the request comes from the account owner — we may contact you.
• We delete the account and its data within 14 days of your request, and tell you when it is done.
• Changed your mind? Write to us before then and nothing is deleted.

3. What we delete

• Your account and sign-in details (phone, email, password).
• Your shop and its website, products, photos, videos and product knowledge.
• Orders, invoices and receipts, including the buyers' details in them, and your followers list.
• Verification documents, ID photos and camera ID check photos.
• Payment numbers, settings, points and statistics.

4. What we keep

• The record of payments you made to WingaPrime for your plan (plan, amount, date, transaction reference) — for 5 years, because tax law requires us to keep our accounts.
• Backup copies, where they exist, are deleted within 30 days.
• Messages buyers sent to your shop through the WingaPrime WhatsApp number: deleted within 90 days of when they were sent.
• Emails you sent us (including the copy of a report you sent from the app) stay in our mailbox as correspondence; ask us and we delete them.
• Payments made through mobile-money networks, Selcom or other payment partners, and documents you asked us to send to Selcom, are kept by those companies under their own rules.

5. Before you delete

• Download your sales records if you need them, for example for TRA: on the Futa akaunti page in the app, or Oda → Pakua (CSV) in the Studio. After deletion we cannot bring them back.

Questions: support@wingaprime.co.tz. Privacy policy: WingaPrime Privacy Policy.